Terms & Conditions

eevabeauty.com.my terms & conditions


  • “Seller/we/our/us” means eevabeauty.com.my as EEVA, No. 9, Jalan 14/48,
    46100 Petaling Jaya, Selangor, Malaysia (company registration no. : CT0088106) and the company’s website www.eevabeauty.com.my.
  • “Customer” means the person or company to whom this document is addressed.
  • “International Customer” shall mean, “Customer” from outside Malaysia.
  • “Website” shall mean, www.eevabeauty.com.my or any other subdomains of eevabeauty.com.my which may be accessible unless expressly excluded by their own terms and conditions.
  • “Online Store” shall mean the method by which the Customer browses and purchases the products from EEVA, being the Website and/or the App.
  • “Order” shall mean the submission of an order for products on the “Online Store” by the “Customer”.


  • These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as EEVA, to the buyer hereafter referred as the Customer.
  • The Online Store is for use by individuals aged 15 and over. You should not use the Online Store if you are under this age.


  • The prices of the goods will be as quoted on the Online Store from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system.
  • Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.
  • All prices are quoted in Malaysian Ringgit.
  • The Online Store contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Online Store may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.


  • Payments may be made by one of the following payment methods :
    • Major credit cards as listed: Visa, MasterCard and Visa Electron
    • Malaysian Local Bank / FPX : Maybank2u, CIMBClicks etc
  • Any discount or other promotional codes issued by EEVA from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. Certain products may be excluded and you will not be able to use discount codes in respect of such products.
  • We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).
  • Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential and the Customer shall not share this with any other person.


  • EEVA shall retain the property of the goods until full payment has been made by the Customer and has been received. The Customer will own the goods once full payment has been received by EEVA.


  • All Orders are subject to acceptance and availability. Upon placing an Order with EEVA, the Customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by EEVA.
  • Order acceptance and the creation of the contract between EEVA and the Customer will start at the time the products ordered by the Customer are dispatched from EEVA’s warehouse to be delivered to the address supplied by the Customer.
  • EEVA will take all reasonable care in accordance with applicable laws, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part (and, subject to applicable laws, including laws relating to data protection and privacy) EEVA cannot be held liable for any loss suffered by EEVA if a third party procures unauthorized access to any data you provide when accessing or ordering from the Online Store.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Online Store; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


  • Any date or period for delivery shall be considered as indicative only. It is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. In any case, delivery will be made within 30 days after the date we accept your order.
  • If there are delays in the delivery caused by the supplier, the carrier or any other third party then EEVA will contact you as soon as possible to let you know and, provided we do this, we will not be liable for such delay.


  • Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. EEVA accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified following our reasonable efforts to contact you to deal with this.
  • In the event of an order being lost by a third party which has either been authorized by you to accept the products or a courier commissioned by you to deliver the products, EEVA bears no risk once it has been delivered to them. Where goods have been received damaged, a full refund will be made if we are notified of the problem within 30 days of delivery by phone, email or otherwise in writing. You will then be required to return the goods together with their original packaging to the EEVA trading address.
  • Where the goods are signed for, the customer bears the risk once the goods are signed for (provided they are signed for by the customer or a person identified as authorized by you). If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.


  • If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
  • We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • We do not in any way exclude or limit our liability for:
    • Death or personal injury caused by our negligence;
    • Fraud or fraudulent misrepresentation;


  • The Customer shall respect all license agreements delivered by the copyright owners. EEVA cannot be held responsible or liable for any misuses conducted by the Customer or any third party.
  • All trademarks shown on www.eevabeauty.com.my belong to their registered owners and must not be copied without prior permission.
  • You must not use any part of the materials on the Online Store for commercial purposes without obtaining a license to do so from us or our licensors.


  • Whenever you submit a review or make use of another feature that allows you to upload material to the Online Store, or to make contact with other users of the Online Store, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, that such post shall not breach or infringe the rights of any third party and you indemnify us for any breach of these warranties.
  • Any material you upload to the Online Store will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
  • We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Online Store constitutes a violation of their intellectual property rights, or of their right to privacy.
  • We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Online Store.
  • We have the right to remove any material or posting you make on the Online Store if, in our opinion, such material does not comply with the content standards set out above.


  • We reserve the right to change these terms and conditions at any time but will notify you in advance of such changes.

Pin It on Pinterest

Need Help? Chat with us