Shipping Policy customer policies

Our Shipping Policy

Currently, we only provide shipping to Malaysia only. For customers from other countries, please do contact us for shipping rate!

Postage Fees & Normal Charges

EEVA charges RM7 postage for Peninsular Malaysia (1kg and below only) and RM14 for Sabah and Sarawak. Your parcels are delivered using EasyParcel courier services. We are unable to make any adjustment to addresses once already in processing.

Expected Delivery Time

Normally we will take about 3-5 days for delivery to your address. We try our best to prepare your orders and send them out as soon as possible, but orders can only be shipped during working days. We hope our beloved customers might note that EEVA does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can. Office Hours are from Monday to Friday, excluding Public Holidays.

During Promotion Periods

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

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