Return Policy customer policies


We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased on only up to 14 days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Ship your exchange to us via a pre-paid package:
    EEVA Beauty
    Attn: Returns/Exchanges Dept
    No. 9, Jalan 14/48,
    46000 Petaling Jaya, Selangor.

Please contact customer service with any questions by email at or by phone at 012-348 1515

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